Refund & Cancellation Policy

How to cancel your PushReel plan, and how refunds work. PushReel is a service of Abominable Enterprise LLC. The full terms are in our Terms of Service.

1. How to cancel

• One click: open the Stripe customer portal with the "Manage or cancel your plan" link on our website and in your order confirmation email, and cancel your plan.
• One email: write to [email protected] from the email you bought with and say you want to cancel. We'll confirm by email.

You don't need to give a reason. If your email reached us before a charge and the charge still went through, we'll refund it.

2. When to cancel

Anytime before your next charge. Your payments run like this:

1. Purchase: $300 for your first 5 ads.
2. One month after you buy your first pack (your purchase date, not the delivery date): your first $199 charge, for 5 new ads.
3. Every month after that: $199 for 5 new ads, until you cancel.

There's no minimum term. Stripe emails you a reminder about 7 days before each renewal, and a receipt for each payment. Charges appear on your card statement as "PUSHREEL".

3. What happens after you cancel

• You won't be charged again.
• Every ad you've received is yours to keep and run anywhere.
• A pack you've already paid for is still delivered after you cancel.
• Cancelling stops future charges but doesn't refund the current month: there are no prorated refunds. The Beat-Your-Ad Guarantee still applies to that pack.
• Cancelling doesn't delete your footage right away. We delete your footage, test logins and working files 90 days after delivery of the pack. To have them deleted sooner, email [email protected] and we'll do it within 7 days.

4. The Beat-Your-Ad Guarantee, step by step

1. Get your pack. If anything's off, ask for your one free revision round.
2. Run the ads. Run at least 2 of the ads for 7 days, with at least $100 of spend on each.
3. Compare. Check their CPI (cost per install) against your current ad.
4. Send us the numbers. If neither ad beats your current ad, email [email protected] within 30 days of the first delivery of that pack (a revision round doesn't restart the 30 days), with the spend and CPI for the ads you ran and for your current ad (a screenshot or export from Ads Manager works).
5. Get your refund. You get a full refund of that pack: $300 for your first pack, $199 for a monthly pack. You keep the ads.

The guarantee covers every monthly pack, and each pack is judged on its own.

5. How refunds are paid

Refunds go back to your original payment method through Stripe. We issue guarantee refunds within 5 business days of receiving your numbers. Your bank may take a few more days to show it.

If we can't deliver a pack within 7 days of receiving your App Store link (and any login we need), you get a full refund of that pack (Terms section 8). For a monthly pack, the 7 days start when that month's $199 charge goes through, or when we have any new link or login we need for that pack, whichever is later. Beyond that, the Beat-Your-Ad Guarantee, an order we decline (Terms section 3), and a charge that went through after your cancellation email reached us (section 1), we don't give other refunds.

6. Contact

PushReel is a service of Abominable Enterprise LLC, a North Carolina limited liability company, 151 NC-9, Ste B 218, Black Mountain, NC 28711.

Email [email protected] for anything about cancelling or refunds.